Why does QuickBooks Keep Aborting?

In this article, you will learn how to fix the QuickBooks Abort Error or QuickBooks Keeps Aborting in Multi-User Mode Error. This issue arises when while you are activating the multi-user mode in QuickBooks. Causes behind Abort Errors in QuickBooks are damaged QBWUSER.INI files, strong security by anti-virus software, improper installation, software permissions, damaged company files, or files saved in incorrect location.

To resolve the QuickBooks Abort Error or QuickBooks Keeps Aborting in Multi-User Mode Error, you must turn off the hosting access for multi-user mode, rename the data file, change firewall settings, or repair the company file. It completely depends upon the causes of this error, and which solution should you implement to remove it completely.

The following error message will be displayed if you encounter the QuickBooks Keeps Aborting error:

“The connection to the company files has been lost. QuickBooks must close immediately. Any unsaved data will need to be re-entered”.

Why does QuickBooks Keep Aborting? Know the Indications!

Check out the indications that you may experience whenever a QuickBooks Abort Error occurs. Once you know how to identify this error, it will become easier for you to fix it.

1. Frequent Crashes: Sudden system crashes will occur on the operating system.
2. QuickBooks will Suddenly Close: There is a chance of a fatal app exit in addition to the program closing abruptly.
3. Regular Shutdowns: When using the QuickBooks Desktop, you will notice that it is frequently getting shut down without you receiving any error message.
4. Seeing QuickBooks Unrecoverable Error: QuickBooks unrecoverable error prompts with an error description is possible to come across.
5. Recurrent Freezes: All active tasks are hampered by the software’s frequent freezing.
6. QuickBooks App Closes on Windows 10: If you are running Windows 10, QuickBooks Desktop may suddenly close.

Causes of the Error “QuickBooks Keeps Aborting in Multi-User Mode Error”

While you are working on a few financial tasks for your company and QuickBooks Keeps Aborting in Multi-User mode, it could be frustrating. To fix this from its core, you need to be aware of its root causes.

Here are the causes behind the occurrence of QuickBooks Keeps Aborting in Multi-User Mode Error.

1. High Security by Anti-Virus Software:  Access to the network is interrupted by the firewall or another antivirus program. (Refer to Solution 1)
2. If the Company File is Hosted on Multiple Computer Systems: You are likely to experience QuickBooks Keeps Aborting error when other licensed users are also hosting the company file on the same network at the same time. (Refer to Solution 2)
3.  Incorrect Installation of QuickBooks Software: When the server is improperly configured with the QuickBooks version you are currently using. (Refer to Solution 3)
4. Corrupted QBWUSER.INI file: In case the QBWUSER.INI file is corrupted or missing from its location, you may face a QuickBooks Abort Error.  (Refer to Solution 4)
5. Damaged Company File: The QB abort error could happen if there’s a problem with your company file data. (Refer to Solution 5)
6. Company File Saved at Incorrect Location: If the company file is on a portable drive, a separate computer, or a totally different network, and the connection is lost due to storage or bandwidth restrictions on the device, this scenario could occur. (Refer to Solution 6)
7. Access Permission Denied: In order to access the QuickBooks Installation Folder, the folder containing your company file needs more permissions. (Refer to Solution 7)

Prerequisites for Fixing QuickBooks Abort Error

While you manually fix errors in QuickBooks, there are chances of mishaps. To avoid any harmful effects after following the steps to fix QuickBooks Abort Error, refer to the precautionary steps mentioned below.

• Backup Your Company File: You must ensure that under no circumstances you risk losing important financial data of the company that is stored in the Company File. To be on the safer side, make a copy of the company file, and save it.
• Provide Access Permissions: Make sure you provide the folder containing your company file sufficient permissions.
• Confirm the Status or QBWUSER.ini File: Ensure that the QBWUSER.ini File is either present in the software or not.
• Turn off Anti-virus: If the firewall is preventing you from accessing the network, turn it off.
• Ensure Other Using the Same QBDT Version: Check to make sure the users in multi-user mode are not running separate versions of QuickBooks Desktop.
• Check Power Management Settings: Make sure hibernation or sleep mode are turned off in Windows power management settings.

Solutions To Fix QuickBooks Abort Error in Multi-User Mode

As we have now discussed the reasons as well as the symptoms of this QuickBooks desktop abort error, let us know about the some methods with which we can help us to get rid of the error. QuickBooks desktop required proper and regular network connection to the data file from the server. Thus, you required making sure that the hosting status of QuickBooks on the system is correct, in a multi-user environment. Users need to adhere the steps given below:

• Hit on the file menu
• After that, select utilities tab
• Lastly, Choose stop hosting multi-user access

This is equally dominant to configure Windows firewall to work well with QuickBooks desktop. As firewall can block required network access in turn blocking access to multiple QuickBooks programs. Resume with the measures ahead for fixing the error accurately.

Solution 1: Disable the Antivirus Program and Windows Defender

Disable Antivirus Program

• Users need the access to the antivirus software, once logged in, Navigate to the Settings of the Program.
• At this point, Look for the option to disable the program and hit on it.
• Save the rectifications and restart the system.

Disable Windows Defender

• Click a click on the typing space beside the windows icon, and write Window Defender.
• Hit on the very First option that visible on the list.
• Look for the option with which you can Disable the Windows Defender.
• Once it’s completed, Save the Changes and reboot the system.

Solution 2: Turn Off Hosting Access for Multi-User Mode

• In this method, you are required to navigate to the File Menu.
• Hit on the Utilities option.
• Post that, Hit a click on the Stop Hosting to Multi-user Access.

• Following by opening the company file on the Multi-user Mode.
• Finally, Search for the check-mark in box stating “Open File in Multi-user Mode” and you are ready to go.

Solution 3: In the QuickBooks Tool Hub, Use the QuickBooks Install Diagnostic Tool for Any Installation Issues

To solve QuickBooks abort error you are required to use QuickBooks Tool Hub which is helpful for you to solve the common QuickBooks errors.

Step 1: Download the QuickBooks Tool Hub

• Firstly, download the QuickBooks Tool Hub file & save the file to the system.
• Open the file which was downloaded named with QuickBooksToolHub.exe.
• After that just adhere the instructions visible on the screen to Install and Agree to the Terms and Conditions.
• Once the installation is finished, open the tool hub by hitting twice-click on the tool hub icon.

Step 2: In the Tools Hub, Run QuickBooks Install Diagnostic Tool.

• Open the QuickBooks Tool Hub program.
• In the tool hub, select the Installation Issues tab.
• Select the QuickBooks Install Diagnostic Tool from here and run it. (Kindly know that this toll may take up to 20 minutes or lesser that it.)

• Once the QuickBooks install diagnostic tool is successful scanned and fixed the problem, Restart the system.
• Here launch the desktop version of QuickBooks to finish the process.

Solution 4: Renaming the ‘QBWUSER.INI’ File

1. Begin with locating the folder where the ‘QBWUSER.INI‘ file is saved.
2. Now, navigate to ‘location: \ [user name] \AppData\Intuit\quickbooks[year]\’
3. In case the file is not located even post searching the storage, verify whether the hidden files and folder option is disabled or not, if it is not disabled then make it disable and post that Apply the setting.
4. After that, Once the file is located, right-click on the file and choose the Rename option.
5. Click on the text box after the filename & add ‘.odd‘
6. Once it is done, rename both the entitlement data store and ‘.ecml file‘.
7. Post all the files are renamed, open any company file to finish the process.

Solution 5: Repair/Verify QB Company File Data

Adhere are the steps to run rebuild & confirm data utility:

1. Firstly open QuickBooks desktop and select the File Menu. Post that hit on the Utilities option, along with that hit on Verify Data.
2. In case no error message gets displayed post verifying the data, then no requirement to run the Rebuild Tool.
3. However, If the error message stating “Your Data has Lost Integrity” is visible on the screen, then you will be needed to repair the damaged data file.
4. After that, Choose the Utilities Option under the file menu and then hit on the Rebuild Data option.
5. Once the above steps are completed, hit a click on OK tab on the backup company file appears window.
6. Chose a location on the system to Save the Backup of the Company File and then click OK button.
7. Post the backup file is successfully saved on the desktop, the Data Rebuild process will start.
8. Final step is to restore the backup of the company file, By choosing backup option from the File menu.

Solution 6: Use QuickBooks File Doctor Tool

• In order to use the QuickBooks File Doctor Tool, You are required to download it first.
• Save the file on the system.
• Next step is to open the file downloaded previously. It is required to know that the file can be found as QBFD.exe.
• Once it is done, You are required to carry out the on-screen prompts and install the QuickBooks file doctor tool.
• The tool will run naturally or launch it by double hitting it.

Solution 7: Configuring Windows Firewall Restriction Access Manually

If none of the above given method works, you can also try configuring the firewall settings manually. This can be done by carrying out the steps given below:

• You are required to first open the Windows start menu.
• Write in Windows Firewall and opening the same.
• Select the Advanced Settings.
• Followed by right-clicking the Inbound Rules and then selecting the New Rule option.
• Choose the Port and then hit Next and now be sure that TCP is Selected as given in below screenshot.

• Enter the specific ports required for QuickBooks, in the specific local ports field.
  • QuickBooks Desktop 2020 and later: 8019, XXXXX.
  • QuickBooks Desktop 2019: 8019, XXXXX.
  • QuickBooks Desktop 2018: 8019, 56728, 55378-55382.
  • QuickBooks Desktop 2017: 8019, 56727, 55373-55377.
• Select Next and also, Select to Allow the Connection and click Next.

• Find out that all the profiles are marked and then click Next.
• After that make a rule and also name it and complete the process by clicking the Finish tab.

Solution 8: Resolve Using the Task Manager

Task manager can also be used to fix the issue. User is required to adhere the steps given below:

• Starting off with shutting the QuickBooks and Ending QuickBooks Programs in the task manager.
• Furthermore, Highlight All Applications that stars with QuickBooks, QuickBooks, and Intuit.

• Hit a click on Stop task.
• Complete the process by running Repair QuickBooks.

We have tried to cover the maximum information in the above article. We wish that this article helped our users to handle QuickBooks Abort Error on the device. If you are experiencing the similar error popup even post adhering the above-mentioned methods, you should immediately contact our QuickBooks Support team for quick and precise solutions. Our team of accounting professionals has the tools and technologies to give the best services quickly. Users can also get connected with the professional’s team by using our LIVE CHAT option.

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